Return & Refund Policy

Return & Refund Policy for Luxury Jewels

Welcome to Luxury Jewels! We appreciate your trust in us for your customized jewelry needs. To ensure clarity and understanding, please read our Return and Refund Policy below:

1. Customized Items

At Luxury Jewels, all our jewelry is specially customized according to your preferences. Due to the nature of customized products, we do not offer refunds on these items.

2. Replacement Policy

Your satisfaction is our priority. If you receive a product with a manufacturing defect, please notify us within 7 days of receiving your order. We will gladly provide a replacement for any defective item.

3. Return Process

To initiate a replacement request:

• Contact us via email or phone with your order details.
• Include photos of the defective item along with a brief description of the issue.

4. Condition of Items

To qualify for a replacement, returned items must:

• Be in their original packaging.
• Be in good condition (unworn and undamaged).

5. Non-Refundable Items

Please note that besides customized jewelry, all non-customized items are also non-returnable. We encourage you to carefully review your order before finalizing your purchase.

6. Contact Information

If you have any questions or concerns regarding our policy, feel free to reach out to us at:
Email: info.luxuryjewels@gmail.com
Phone: +92 312 6335716